.webp&w=3840&q=75)
Latvijas Gāze: Digital Processes for Customer Service and Service Management
Client
- Industry
- Energy / Natural Gas Trading and Supply
- Market
- Latvia, the Baltic States and Finland
- Founded
- 1991
- Market position
- One of the leading energy companies in the Baltics and the largest natural gas supplier in the household segment in Latvia.
01 Challenge
What the client wanted to solve
With a growing number of customers and increasing digital expectations, the company needed to modernize its customer service processes.
The existing processes:
- required significant manual work;
- were spread across multiple insufficiently integrated systems;
- resulted in slower application handling, contract processing, and information flow.
The company was looking for a solution that would optimize customer processes and provide more convenient access to services.
02 Solution
How we tackled it
The LTECH team developed a digital solution for managing customer processes.
This included:
- customer portal functionality to enable easy submission and management of applications;
- administration portal functionality for handling applications and contracts;
- integrations with existing systems;
- secure data processing;
- automated workflows for customer request handling, data exchange, and data reconciliation.
The solution was designed to ensure flexibility and allow for future system expansion.
03 Delivery
What we shipped
- Customer application and contract management modules — a self-service customer portal and an administrative portal for customer service staff;
- Document and data processing functionality;
- Integrations with the company’s internal systems;
- Automated solutions for customer process management.
04 Outcome
What the business gained
Faster processing of customer requests;
Significantly reduced manual workload;
Improved data availability and transparency;
Enhanced customer experience.
05 Related
The services behind this story
Custom software development
Custom systems built from idea to launch.
Explore the serviceIT outsourcing & staff augmentation
A full LTECH team or individual experts for your project.
Explore the serviceProject optimization
Optimizing processes, tools and team work for more efficient project delivery.
Explore the service
Next step
Let's assess your technology needs
Get in touch to discuss your technology needs, your current situation or possible solutions.